Contact Us


At Anker US (ankear.com), we’re here to keep your experience with our charging gear—from chargers and power stations to hubs and conferencing tools—smooth and stress-free. Whether you need help with an order, have a product question, or need to sort out a return, we’re ready to assist.

1. Fastest Support: Email

Email is our go-to channel for resolving your concerns quickly, with tailored help for every need.
  • Support Email: service@ankear.com
  • Response Timeline: We reply to all emails within 1–2 business days. For urgent issues (like a missing order or a defective power bank), add “URGENT” to your subject line—we’ll prioritize these and get back to you in 24 hours.
  • Tips for Quick Help: To speed up resolution, include these details in your email:
    • Your order number (found in your confirmation email) for order/shipping/refund questions.
    • The product name/model (e.g., “Anker 737 Power Bank”) for specs or troubleshooting.
    • Photos (if applicable: e.g., damaged packaging, faulty ports) to help us understand the issue fast.

2. Help for Common Needs

Not sure how to frame your question? Here’s how to get answers faster for common scenarios:
  • Order & Shipping: Ask about tracking updates, address changes (only if your order hasn’t shipped), or delivery delays—just share your order number.
  • Product Questions: Inquire about compatibility (e.g., “Will this charger work with my laptop?”) or stock restocks—name the specific product.
  • Returns & Refunds: Request return steps or check refund status—include your order number and why you’re returning (e.g., “wrong hub size”).
  • Tech Help: Get setup tips (e.g., “How to connect the dock to my monitor”) or fix issues (e.g., “My battery won’t charge”)—briefly describe what’s happening.

3. Administrative Mailing Address

This address is for formal written inquiries (like documentation requests or official feedback)—do not send returns here unless our support team tells you to (we’ll share a separate return address if needed).
  • Full Address: 3386 Sudlersville South, Laurel Maryland 20724, United States
No matter what you need help with, we’re committed to getting you back to “Living Charged” without hassle. Reach out anytime—we’re here for you.