1. Basic Eligibility for Refunds

• Return Window: You must initiate a refund request within 60 days from the date you receive your Products. Requests submitted after this window will not be approved.
• Product Condition: Returned Products must be unused, unopened, and in their original condition—with all packaging, tags, manuals, and accessories intact. Products that are damaged, altered, or show signs of wear (e.g., scratched chargers, opened power station boxes) will not be eligible.
• Proof of Purchase: You must provide your order number (found in your order confirmation email) when requesting a refund. This helps us verify your purchase and process the request faster.
• Exceptions: Customized or personalized Products are not eligible for refunds unless they are defective (e.g., faulty ports on a custom hub) or we shipped the wrong item (e.g., you ordered a 10000mAh battery but received a 5000mAh one).

2. Step-by-Step Refund Process

1. Initiate the Request: Contact our customer service team via email (service@ankear.com) with your order number, the name/model of the Products you want to refund (e.g., "Anker 547 Power Station"), and the reason for the refund (e.g., "size mismatch", "product defect").
2. Receive Return Instructions: We will respond within 1–2 business days with a dedicated return address (do not use our administrative address unless explicitly instructed) and guidance on packing the Products.
3. Ship the Products: Send the eligible Products back using a trackable shipping method (we recommend this to avoid lost shipments). You are responsible for return shipping costs unless the refund is due to our error (e.g., defective Product, wrong item shipped)—in which case we will reimburse your shipping fees (provide a copy of the shipping receipt for reimbursement).
4. We Verify the Return: Once we receive and inspect the returned Products (to confirm they meet eligibility conditions), we will approve or deny the refund request and notify you via email.
5. Process the Refund: Approved refunds will be processed within 5–10 days of verification.

3. Refund Timelines & Methods

• Processing Time: After your refund is approved, it takes 5–10 days for us to initiate the refund with our payment processor.
• Refund Method: Refunds are always issued to the original payment method used for the purchase (e.g., credit card, debit card, PayPal). We cannot issue refunds to a different account or as store credit unless you specifically request it.
• Account Credit Timeline: The time it takes for the refund to appear in your account depends on your payment provider—most credit card issuers reflect refunds within 3–7 business days, while bank transfers may take slightly longer. We can provide proof of refund initiation if you need to follow up with your provider.
• Free Shipping Note: Since all our orders include free standard shipping, no shipping fees will be deducted from your refund (even if you received free shipping on your original order).

4. Special Cases & Exceptions

• Defective or Wrong Products: If you receive a defective Product (e.g., a charger that won’t power on) or the wrong item, contact us within 7 days of delivery. We will cover all return shipping costs, and after verifying the issue, you can choose between a full refund or a replacement Product (shipped for free).
• Canceled Orders: If you cancel an order before it is shipped, we will process a full refund within 5–10 days of cancelation. If the order has already been shipped, you will need to follow the standard return and refund process outlined above.
• Lost or Damaged Returns: We are not responsible for refunds if returned Products are lost or damaged during shipping. Using a trackable shipping method ensures you can prove delivery to our return address.

5. Contact Us for Refund Inquiries

• Email: service@ankear.com
• Administrative Address (for formal refund-related inquiries only, not return shipping): 3386 Sudlersville South, Laurel Maryland 20724, United States