This Shipping Policy applies to all orders of products from Anker US (accessible at
ankear.com, hereinafter "we", "us", or "our"), including chargers, batteries, hubs, docks, portable power stations, conferencing gear, and related items (hereinafter "Products"). We aim to provide transparent, reliable shipping services to ensure your gear reaches you on time, and this policy outlines our scope, timelines, fees, and key guidelines.
We offer shipping to most regions worldwide, with consistent handling standards for every order. All Products are processed and shipped from our base in the United States, and we prioritize getting your charging and connectivity gear to you as efficiently as possible—no matter if you’re ordering a single charger or a bundle of gear.
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No Minimum Purchase Required: Every order qualifies for free standard shipping. There are no hidden fees, and the total price displayed at checkout (all in United States Dollars, USD) includes all product costs and free shipping—no need to 凑满减 (meet a minimum spend) to unlock this benefit.
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No Extra Charges: We do not add additional shipping fees for standard delivery, regardless of your order size or destination. Whether you’re buying a small battery or a large portable power station, shipping is always free.
After you receive your "Order Confirmation" email (sent once your order is verified and accepted), we will process your order within 1–3 days.
- Processing includes verifying your payment, inspecting Products for quality (e.g., checking charger ports, testing power station basic functions), and packaging them securely to prevent damage during transit. This does not include unforeseen delays like temporary inventory adjustments for high-demand items.
Once your order ships, the estimated delivery time is 6–12 days from the date of shipment.
- Delivery time may vary slightly by destination (e.g., remote areas might take a few extra days), but we will always provide a tracking number to help you monitor progress in real time.
- We are not liable for delays caused by factors beyond our control, such as carrier backlogs, severe weather, or customs clearance processes (for international orders).
- After your order ships, we will send a "Shipping Notification" email to the address you provided at checkout. This email includes a unique tracking number and a direct link to the carrier’s website—you can use this to check your package’s location, expected delivery date, and delivery status (e.g., "in transit", "out for delivery").
- If you do not receive the shipping notification within 4 days of your order confirmation, contact our support team immediately. We will resend the tracking link or confirm whether there’s a delay in shipment.
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Address Accuracy: You are responsible for providing a complete, accurate shipping address (including your street name, apartment/unit number, and postal code). We cannot reroute packages once they have shipped, and we are not liable for lost, delayed, or returned packages caused by incorrect address information. If a package is returned to us due to an invalid address, you may need to pay a re-shipping fee to send it again.
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International Customs & Duties: For international orders, you are responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not covered by our free shipping policy and will be collected by the local carrier at the time of delivery—we recommend checking your country’s customs rules before ordering.
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Package Inspection: Inspect your package immediately upon delivery. If the package is damaged (e.g., crushed box) or Products are missing/damaged, contact our support team within 3 days of delivery—include photos of the package and damaged items, and we will help resolve the issue (e.g., sending a replacement, processing a refund).
If you have questions about your order’s shipping status, need help with tracking, or have concerns about delivery delays, reach out to our customer service team:
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Email: service@ankear.com
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Administrative Address (for formal shipping-related inquiries only, not for returning Products): 3386 Sudlersville South, Laurel Maryland 20724, United States
