1. Information We Collect

1.1 Personal Identifiable Information (PII)

• Contact details: Name, email address (e.g., your communications with our team via service@ankear.com), physical shipping address (for delivering your orders), and phone number (if you provide it to facilitate order updates or delivery).
• Payment information: Billing details (such as credit card numbers) – note that we do not store full payment card information directly; this data is processed securely by our trusted third-party payment service providers.
• Order-related information: Details about your purchases (e.g., product types, order amounts, order history) to process shipments (consistent with our 1–3 day shipping timeline), track deliveries (estimated 6–12 days), and handle returns or refunds (aligned with our 60-day return and 5–10 day refund policies).

1.2 Non-Personal Information

• Browsing data: Pages you visit, products you view, time spent on the Website, and links you click (e.g., whether you explore portable power stations or conferencing gear).
• Device and technical information: Device type (e.g., smartphone, laptop), operating system, browser version, IP address, and network provider – used to optimize Website performance, fix technical issues, and ensure compatibility with different devices.

2. How We Use Your Information

• Process and fulfill your orders: Verify your details, coordinate shipping (with free shipping for all orders), send order confirmations and delivery updates, and manage returns or refunds.
• Provide customer support: Respond to your questions, resolve issues (e.g., product inquiries, refund status checks), and communicate with you via email (service@ankear.com) or other contact methods you provide.
• Improve our products and Services: Analyze browsing and order data to enhance our product lineup (e.g., refining charger designs or expanding hub options), optimize Website navigation, and tailor your shopping experience (e.g., highlighting relevant products based on your interests).
• Ensure security: Detect and prevent fraud, unauthorized access, or misuse of our Website (e.g., identifying suspicious payment activity), and protect both your information and our Services.
• Send important notices: Share critical updates (e.g., changes to shipping processes, service disruptions) – these are non-marketing communications you cannot opt out of, as they relate to your use of our Services.

3. Information Sharing and Disclosure

• Trusted service providers: We share relevant details with partners who help us deliver our Services, such as logistics companies (to ship your orders using your shipping address) and payment processors (to handle transactions securely). These providers are contractually required to protect your information and only use it to perform services for us.
• Legal requirements: We may disclose your information if required by law (e.g., to comply with a court order or regulatory request) or to protect our rights, safety, or property, or that of others.

4. Your Rights Regarding Your Information

• Access and review: Request a copy of the personal information we hold about you (e.g., your order history, contact details) by emailing our support team.
• Correct or update: Ask to fix inaccurate or outdated information (e.g., a changed shipping address) by reaching out to service@ankear.com.
• Delete or restrict: Request the deletion of your personal information (where permitted) or restrict its use – except for information we need to retain to fulfill legal obligations (e.g., order records for accounting purposes).
• Opt out of non-essential communications: If we send marketing communications (e.g., updates on new chargers or power stations), you can unsubscribe at any time using the "opt out" link in those emails.

5. Data Security

• Secure storage: We use industry-standard security measures, such as encryption for data transmission (e.g., when you enter payment details) and secure servers for storing information.
• Access controls: Only authorized team members have access to your personal information, and they are required to follow our privacy and security policies.

6. Cookies and Similar Technologies

• Purpose of cookies: Cookies help us remember your preferences (e.g., items in your shopping cart), track Website usage, improve load times, and enable features like order tracking. They also help us personalize product recommendations (e.g., showing you compatible hubs for your laptop).
• Managing cookies: You can control or disable cookies through your browser settings (e.g., Chrome, Safari). Note that disabling certain cookies may limit your ability to use full Website features (e.g., completing an order or saving cart items).

7. Contact Us

• Email: service@ankear.com
• Address: 3386 Sudlersville South, Laurel Maryland 20724, United States