Accessibility Policy

At Anker Power & Charging Devices | Reliable Charging Gear (ankear.com, hereinafter referred to as "the Website"), we are committed to ensuring that our website is accessible to all users, including individuals with disabilities. We believe that everyone should have equal access to information about our charging devices, batteries, hubs, and other tech gear, as well as a seamless shopping experience. This policy outlines our accessibility commitments, measures, and improvement plans.

1. Accessibility Commitment

We adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 AA—the international standard for web accessibility. Our goal is to eliminate barriers that may prevent users with visual, auditory, motor, or cognitive disabilities from accessing our website, browsing products, placing orders, or obtaining customer support. We regularly review and update our website to align with these standards and comply with applicable accessibility laws and regulations.

2. Core Accessibility Measures

To enhance accessibility, we have implemented and will continue to optimize the following key measures, tailored to the needs of diverse users and our tech product business scenario:
  • Website Design & Navigation: We ensure our website supports screen readers (e.g., JAWS, NVDA) and keyboard navigation (all functions accessible via Tab, Enter, and arrow keys) for users with visual or motor impairments. We avoid using flash and ensure interactive elements (e.g., "Add to Cart" buttons, product filters) have clear focus indicators and descriptive labels.
  • Content Presentation: We use legible fonts with adjustable sizes (compatible with browser zoom up to 200% without content overlap) and maintain sufficient color contrast (minimum 4.5:1 for text and background) to assist users with low vision. All text content is written in clear, concise language—especially product specifications (e.g., charger output, battery capacity)—to avoid confusion for users with cognitive disabilities.
  • Multimedia & Files: For product videos (e.g., charging speed demos, power station usage guides), we provide closed captions and transcripts. Downloadable files (e.g., product manuals, warranty documents) are available in accessible formats (e.g., PDF with tagged structure) that support screen readers and text resizing.
  • Product Information Accessibility: We present technical details of charging devices (e.g., compatibility with devices, safety certifications) in both text and simplified visual formats (e.g., icon-based specs). For users with auditory impairments, we offer email support for product usage questions to replace phone-only assistance.
  • Form & Transaction Accessibility: Order forms, account registration, and return request forms include clear error messages (both text and audio prompts for screen reader users) and allow users to correct mistakes easily. We ensure payment processes are compatible with assistive technologies to avoid barriers for users with disabilities.

3. Feedback & Issue Resolution

We welcome feedback from users regarding accessibility barriers they may encounter on the Website. If you experience difficulty accessing any content (e.g., product pages, order tracking), using any function (e.g., searching for hubs, applying for refunds), or understanding product information due to accessibility issues, please contact us via the following channel:
  • Contact Email: wholesale@ankear.com
  • Feedback Requirements: To help us resolve the issue efficiently, please include details such as the specific page URL, the barrier encountered, and your contact information. If you have preferred communication methods or assistive technology used, please also specify.
  • Response Commitment: We will acknowledge your feedback within 24–48 business hours and provide a resolution plan or update within 5 business days. For urgent issues (e.g., inability to place an order due to accessibility problems), we will prioritize handling and offer alternative support (e.g., manual order processing via email) if needed.

4. Continuous Improvement

Accessibility is an ongoing effort. We conduct regular accessibility audits (including automated testing and manual reviews by users with disabilities) to identify and address potential barriers. We also provide training to our website development and content teams on accessibility best practices, especially for creating accessible product descriptions and updating technical content.
We will review and update this policy annually or as needed to reflect changes in accessibility standards, technology, or user feedback.

5. Third-Party Accessibility

Our Website may include links to third-party platforms (e.g., payment processors, logistics tracking tools) or embed third-party content (e.g., product review widgets). We require these third parties to comply with WCAG 2.1 AA standards and regularly verify their accessibility. However, we cannot fully control third-party content, and if you encounter accessibility issues with such content, please contact us so we can follow up with the relevant provider.
We are not affiliated with, endorsed by, or sponsored by Anker. All trademarks are the property of their respective owners.