WARRANTY IN GENERAL

This Warranty in General (hereinafter referred to as "the Warranty") applies to all products sold through Anker Power & Charging Devices | Reliable Charging Gear (ankear.com, hereinafter referred to as "the Website"), including but not limited to chargers, batteries, hubs, docks, portable power stations, and conferencing gear (hereinafter collectively referred to as "the Products"). By purchasing the Products from the Website, you (the original purchaser, hereinafter referred to as "the Purchaser") acknowledge and agree to the terms of this Warranty. This Warranty is only applicable to the original Purchaser and is non-transferable.

1. Warranty Scope & Term

1.1 Warranty Coverage

We warrant that, during the Warranty Term (as defined below), the Products will be free from material defects in materials and workmanship under normal use and maintenance in accordance with the product instructions. This Warranty only covers defects that arise from our manufacturing or quality control processes, excluding defects caused by factors beyond our control.

1.2 Warranty Term

The Warranty Term for most Products is 12 months from the date of delivery (as confirmed by the shipping confirmation email or delivery receipt). For specific high-value products (e.g., portable power stations), the Warranty Term may be extended to 24 months—please refer to the individual product page or product manual for detailed warranty duration information.

2. Warranty Obligations & Remedies

If a defect covered by this Warranty is identified within the Warranty Term, we will, at our sole discretion, provide one of the following remedies free of charge:
  • Repair: Repairing the defective part(s) of the Product using new or refurbished replacement parts that meet the original specifications;
  • Replacement: Providing a new or refurbished Product of the same model (or a similar model with equivalent functionality if the original model is discontinued) to replace the defective Product;
  • Refund: Issuing a partial or full refund proportional to the defect severity and usage duration, if repair or replacement is not feasible.
All repaired or replaced Products will be covered by the remaining Warranty Term of the original Product. If a replacement is provided after the Warranty Term has expired, a 90-day warranty will apply to the replacement Product.

3. Warranty Exclusions

This Warranty does not cover any defects, damages, or malfunctions caused by or resulting from the following circumstances, and we shall have no obligation to provide warranty services for such cases:
  • Improper use, misuse, abuse, or negligence (e.g., using a charger with incompatible voltage, dropping a portable power station, or exposing the Product to extreme temperatures, water, or dust);
  • Failure to follow the product instructions for installation, operation, or maintenance;
  • Unauthorized disassembly, repair, modification, or tampering with the Product (e.g., opening the charger casing or altering the battery circuit);
  • Normal wear and tear (e.g., slight scratches on the Product casing, reduced battery capacity due to long-term use in accordance with industry standards);
  • Damage caused by external factors, including but not limited to accidents, natural disasters (floods, earthquakes), power surges, or third-party products;
  • Products that are second-hand, refurbished (unless explicitly stated as "refurbished with warranty" on the product page), or purchased from unauthorized resellers;
  • Products without a valid proof of purchase (e.g., order number, receipt) or with altered or defaced serial numbers (if applicable).

4. Warranty Claim Process

To initiate a warranty claim, the Purchaser must follow the below process within the Warranty Term:
  1. Submit a Claim Request: Contact our customer service team at wholesale@ankear.com with the following information: Original order number and date of purchase;
  2. Product model, serial number (if applicable), and detailed description of the defect;
  3. Clear photos or videos showing the defect and the Product’s overall condition;
  4. Purchaser’s full name, contact information, and shipping address (for repair/replacement).
  5. Claim Review: We will review the claim materials within 3–5 business days. If additional information is needed, we will notify the Purchaser promptly. After verification, we will send a claim approval notice specifying the remedy (repair, replacement, or refund).
  6. Product Return (if required): For repair or replacement, we will provide a return guide (including return address and shipping instructions). The Purchaser shall ship the defective Product to the designated address—we cover the return shipping cost for eligible warranty claims.
  7. Remedy Fulfillment: After receiving and inspecting the defective Product (confirming it meets warranty coverage criteria), we will complete the repair, ship the replacement Product, or process the refund within 7–10 business days. The shipping cost for sending repaired or replacement Products to the Purchaser is also covered by us.

5. General Provisions

  • Limitation of Liability: This Warranty is the Purchaser’s sole and exclusive remedy for defective Products. We shall not be liable for any indirect, incidental, consequential, or special damages (e.g., loss of use, data loss, business interruption) arising from the defect or use of the Product, except as required by applicable law.
  • Warranty Transferability: This Warranty is only for the original Purchaser and cannot be transferred to subsequent owners or third parties.
  • Updates to Warranty: We reserve the right to update this Warranty for new product models or due to regulatory changes. The updated Warranty will be published on the Website, and the terms applicable to the Purchaser are those in effect at the time of purchase.
  • Product Manual Reference: For product-specific warranty details (e.g., battery cycle life warranty), the Purchaser shall refer to the individual product manual or product page, which shall prevail if there is any inconsistency with this general Warranty.
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